SD or Service design Module is a certification course within ITIL lifecycle curriculum. It prepares candidates for IIL Intermediate certification exam. This certification contributes three credits towards ITIL Expert certification.
ITIL Service Design aspect aims on holistic design needs related to processes, people, technologies, and strategies necessary to create value based IT service portfolios.
Service design scope is not just limited to handling new services but includes changes and development needed to maintain or enhance service value for customers –
- Across the lifecycle
- Stability of services
- Attainment of service levels
- Comply with standards & regulations
ITIL course guides candidates on ways to develop their service management design capabilities. The results of learning include –
- Relationship between service design and business value
- The rules of realistic or balanced service design in terms of resources, schedule and functionality
- Ways to recognize meaningful service needs
- The connection between application, service, infrastructure & data architecture
- Pros and cons of different strategic sourcing & delivery models
- Reviewing the service designing processes and their connected policies, risks, challenges and critical success factors
- Connection of service design and lifecycle processes
Managers, CIOs, CTOs, team leaders, planners, IT audit managers, IT consultants, and any IT professionals, who are involved in IT service design should apply for this Service Design certification with ITIL.
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