The ITIL Foundation
exam aims to help individuals get certified in ITIL®. ITIL helps an individual
who is keen to understand the critical concepts, elements, and terminologies
used in the service cycle of ITIL. This also includes the relationship between
various stages of the lifecycle, the different processes and procedures used
and the kind of impact they have made on management practices in the service
industry.
Who is the
target audience of the ITIL foundation?
This
certification was designed primarily for individuals who:
- Need a surface view of the frameworks in the ITIL.
- Require knowledge of using ITIL to improve the
structure and functioning of the service management in IT.
- Are convinced about the impact ITIL can make in an
organization and how employees in an organization need to be educated
about work-in-progress improvement in service.
It is
important to note that the ITIL foundation certification is an open
certification and anyone can take this up if he/she has a keen interest in it.
Also, it
should be noted that individuals who are certified in ITIL will need guidance
in the future before they can practically apply the learnt practices in
practical situations.
ITIL Foundation Exam Format
The entire
exam is in the form of multiple choice questions. Out of the 40 questions in
the paper, individuals taking up the test should answer 26 questions correctly.
The entire exam lasts for 60 minutes and is considered to be a closed-book type
of exam.
After an
individual clears the ITIL foundation
certification exam, he/she can get an
overview and understanding of the concepts involved in making an impact
in the organisation. If these individuals want to move to the advanced stage of
ITIL, they can opt for ITIL Practitioners exams in order to get a thorough
understanding of the concepts covered in the foundational course.
The five
primary disciplines of ITIL are Strategies related to Service, Design in
Service, Transition in Service, Operations in Service, and how to continuously
improve service. These core phases are closely related to a lifecycle model in
service that improves the alignment of businesses. At the same time, these
phases improve the value added to the business, increase Return on Investment
(ROI), and help managers in solving specific IT-related issues.
