ITIL Foundational Exam: Things You Must Know

The ITIL Foundation exam aims to help individuals get certified in ITIL®. ITIL helps an individual who is keen to understand the critical concepts, elements, and terminologies used in the service cycle of ITIL. This also includes the relationship between various stages of the lifecycle, the different processes and procedures used and the kind of impact they have made on management practices in the service industry.

Who is the target audience of the ITIL foundation?

This certification was designed primarily for individuals who:

• Need a surface view of the frameworks in the ITIL.
• Require knowledge of using ITIL to improve the structure and functioning of the service management in IT.
• Are convinced about the impact ITIL can make in an organization and how employees in an organization need to be educated about work-in-progress improvement in service.

It is important to note that the ITIL foundation certification is an open certification and anyone can take this up if he/she has a keen interest in it.

Also, it should be noted that individuals who are certified in ITIL will need guidance in the future before they can practically apply the learnt practices in practical situations.

ITIL Foundation Exam Format

The entire exam is in the form of multiple choice questions. Out of the 40 questions in the paper, individuals taking up the test should answer 26 questions correctly. The entire exam lasts for 60 minutes and is considered to be a closed-book type of exam.

After an individual clears the ITIL foundation certification exam, he/she can get an   overview and understanding of the concepts involved in making an impact in the organisation. If these individuals want to move to the advanced stage of ITIL, they can opt for ITIL Practitioners exams in order to get a thorough understanding of the concepts covered in the foundational course.

The five primary disciplines of ITIL are Strategies related to Service, Design in Service, Transition in Service, Operations in Service, and how to continuously improve service. These core phases are closely related to a lifecycle model in service that improves the alignment of businesses. At the same time, these phases improve the value added to the business, increase Return on Investment (ROI), and help managers in solving specific IT-related issues.