The focus of service improvement is to increase the
efficiency, maximize the effectiveness and to optimize the service
costs. The only way it can be achieved is by identifying the improved
opportunities throughout the life cycle of the entire service. One of
the primary objectives of ITIL Continual Service Improvement
is to align and realign the IT services on a regular basis in order to
meet and fit the demand of the business. Meeting the business needs is
the primary area of focus. It is aimed towards bringing improvement in
the IT services in order to facilitate the business process. It works
towards the improvement of efficiency, process effectiveness and cost
effectiveness at the same time.
What are the Scopes of Continual Service Improvement?
There are three major areas which are addressed by Continual Service Improvement services. It focuses on the IT Service Management health, aligning the IT services to meet the current and future business needs and to make sure that the set objectives are accomplished in a cost effective manner. To sum up, IT work on the overall improvement of the IT services in a business organization to make sure that the IT service is used at an optimum level.
What are the Activities of Continual Service Improvement?
The followings are some of the activities involved in the Continual Service Improvement process. Take a look to get a better idea about this:
- Reviewing the management trends and information to make sure that the service level, which were agreed upon could be met.
- Evaluating the trends and management information in order to make sure that the outputs which are being generated by the ITSM processes are meeting the pre-defined objectives.
- To conduct internal audit, in order to verify compliance from all the ends.
- For carrying out internal and external service reviews for identifying the CSI opportunities.
- To review the data which have already been analyzed in order to reach a verified conclusion.
- Recommending the senior management to bring more improvement in the service.
- To help prioritize the opportunities which can be used towards achieving the goal in a faster and easier way.
Benefits of Continual Service Improvement
The primary objective of forming ITIL was to provide guidance to the IT sector for producing manageable applications and systems. Continual Service Improvement is the best practice and a great process to keep a close eye on the numerous service applications and operations which are in process within the company.
Continual Service Improvement is an integral part of ITIL and it plays a very important role in the overall progress of the IT services within an organization.
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